A 43-year-old woman from Ugie in the Eastern Cape has accused the South African Social Security Agency (SASSA) of negligence. This after, she unsuccessfully tried for more than a year to register her three children in order to receive child support grants.Weziwe Linisa last received SASSA grants in 2013 as a result of a faulty Identity Document and she says, since then, putting food on the table has been a daily struggle.She says she has been sent from pillar to post after applying for a new identity document so that she can apply for child support. Her new ID document arrived over two years ago and she re-applied in June 2019 for child support grants.
Linisa says she has been trying for more than a year to get the problem corrected.
“Sometimes I go around looking for work and I can’t find any. I’m forced to go to the neighbours to ask for food. I send my children to school everyday so that they can access school nutrition even though they are supposed to take turns going to school.”
SASSA spokesperson, Luzuko Qina, says Linisa had to be investigated after she failed to visit their offices for biometric verification in 2013.
“The matter has been brought to our attention and we have done everything humanly possible to resolve it and she will now receive a back pay from the day of application. However, we want to call upon those beneficiaries who have challenges with identity documents as we will use our regulation 11 point one wherein alternative ID documents can be used.”